1. Our Quality Commitment
At Siemens Service Center Navi Mumbai, we take immense pride in the technical competence of our field engineers and the durability of the components we supply. We operate with complete accountability: every completed job is documented with an official tax invoice specifying the exact components replaced, labor charges, and applicable warranty periods.
2. 90-Day Workmanship & Labor Warranty
All repair procedures, adjustments, and technical reassembly executed by our technicians are backed by a 90-Day Labor Guarantee:
- Free Re-Service: If the identical symptom or fault recurs within 90 days of repair, our technician will revisit your residence and rectify the issue without any diagnostic or service charges.
- Direct Technician Accountability: The engineer who originally serviced the machine or a senior supervisor will be dispatched within 24 hours of lodging your warranty request.
3. Up to 180-Day Replacement Parts Warranty
We source and install high-grade OEM-compatible and genuine Siemens components. Depending on the appliance type and specific part installed, we offer written replacement coverage:
| Appliance Category | Major Spare Parts | Warranty Period |
|---|---|---|
| Washing Machine | Drain pumps, inlet valves, door locks, shock absorbers, drive belts | 90 to 180 Days |
| Refrigerator | Compressor relays, cooling fans, bi-metal sensors, defrost heaters | 90 to 180 Days |
| Dishwasher | Circulation pumps, drain pumps, aquaStop valves, spray arms | 90 to 180 Days |
| Microwave Oven | High-voltage magnetrons, capacitors, door micro-switches | 90 Days |
| Dryer / Washer-Dryer | Heating elements, thermal fuses, drum drive belts, idler pulleys | 90 to 180 Days |
| Electronic PCBs | Main control boards, inverter motor driver circuit modules | 90 Days |
4. What is Excluded from Warranty Coverage?
To avoid misunderstandings, please note that warranty protection does not cover:
- Physical or Cosmetic Damage: Cracked outer lids, broken drum door glass, sheared plastic knobs, dented panels, or handles damaged through excessive force.
- Electrical Overvoltage & Surges: Burnout caused by severe high-voltage spikes, lightning strikes, or improper residential grounding / neutral line breaks.
- Pest & Rodent Damage: Chewed internal wiring harnesses, rat nests inside lower chassis, or cockroach contamination of PCB micro-controllers.
- Third-Party Tampering: Any opening, modification, or repair attempted by unauthorized third-party technicians during the active warranty period.
- Hard Water Scaling: Severe mineral and limescale encrustation where customer neglected recommended descaling protocols.
5. How to Lodge a Warranty Claim
Filing a claim is simple and fast:
- Locate your Service Request Ticket Number (
SR-NAV-YYYY-XXXXX) or the invoice copy provided upon completion. - Call our dispatch desk at 084467 82330 or send a WhatsApp message with your SR Number and a brief note on the current symptom.
- Our team will verify the warranty timeline in our computerized service registry and schedule a priority visit at your earliest convenience.
6. Independent Provider Clarification
Please note that this warranty is provided exclusively by Siemens Service Center Navi Mumbai as an independent engineering contractor. It is independent of, and not backed by, the manufacturer warranty of Siemens AG or BSH Hausgeräte GmbH.